Use Status for maintenance windows and live outages.
FAQ
Frequently asked questions
Quick answers for the questions players ask most often during download, installation, patching, and first login.
Use Install Help when the launcher or client fails repeatedly.
Use this page for fast answers before trying deeper troubleshooting.
Core launch questions
These are the first questions most players need answered before they can launch smoothly.
- Where do I download the official launcher and update files?
- What should I do before the first launch?
- What do I do if patching stops or the launcher does not open?
- Where can I check maintenance or service interruptions?
Useful next steps
If the short answer is not enough, continue with the route that matches the problem.
- Open Download if you need the current official files.
- Open Install Help for patcher, launcher, or startup issues.
- Open Status if the server may be down or under maintenance.