Use Status for maintenance windows and wider service issues.
FAQ
Frequently asked questions
This page covers the most common questions players ask when creating an account, downloading the game, installing the launcher, and logging in for the first time.
Account
Create your account before your first login
New players can register a game account here, while returning players can sign in to manage password, email, and character overview.
Use Install Help when the launcher or client fails repeatedly.
If you do not have an account yet, register first before starting the game setup.
Most common questions
These are the things new and returning players usually need answered first.
- Where do I register an account?
- Where do I download the official full client or patcher?
- What should I do before my first login?
- What should I check if patching stops or the launcher does not open?
If you need more help
If the short answer is not enough, move to the matching support page below.
- Open Download for the official game files.
- Open Install Help for launcher, patcher, or startup problems.
- Open Status if the server may be under maintenance or experiencing an outage.